As a courtesy, Mass Bay Counseling will bill your health plan to recover fees for your counseling services. As is customary in both medical and dental practices, co-payments are always collected at the time the services are rendered.
Mass Bay Counseling accepts almost all HMO, PPO and indemnity insurance plans. While there are a few exceptions, our staff will assist you in determining your level of coverage. In some instances, the subscriber or client must call their health plan to obtain authorization prior to beginning treatment. If this is the case we will notify you of that when you call to schedule your first appointment. It is not uncommon for health plans to carry a deductible or other costs. Please call your health plan to insure your awareness of available benefits.
Additionally, we have preferred provider relationships with many corporate and municipal Employee Assistance Programs, (EAP’s). These can allow a covered client to receive free consultations for the first 1 – 3 visits. Talk with your company human resources department or union benefits officer regarding EAP availability.
We cannot be liable for any balance not paid by your insurer. Please understand that clients are responsible for any balance not covered by their health plan. Provided that MBC fulfills its contractual obligations and payment is not received within 90 days from the date of service, clients pay the outstanding balance.